Elegant Moments, Inc. stands behind the quality of our merchandise. Please inspect your order carefully. If you have any damages or a quantity discrepancy, please let us know within 5 business days.
You must email usat sales@elegantmomentslingerie.com or call us at 800-876-4363 for authorization before you send anything back.
If you ordered clothing/intimate apparel/lingerie and are unhappy with the size/design, you can exchange it for another size provided the item has not been washed, worn, and is in re-sellable condition. You are responsible for ALLshipping costs, which will include re-shipping the new item(s) to you. This will be outlined in your Return Authorization email from us as we still give you payment and shipping options.
Due to the nature of our business, any returns for a full credit (less shipping and handling) will also be subject to a 15% restocking fee.
If you received the wrong item or the item was defective/damaged, you will incur no additional shipping charges.
For US Customers – Once we receive your return, we will re-ship your new item and you will be emailed your new tracking number.
For International Customers – You will have to send us the package back via standard international mail only, along with a receipt of what you paid for shipping, and we will refund your money upon receiving your return. We will re-ship your new item and you will be emailed your new tracking number.
Sale/Clearance merchandise is not returnable.
All returns and exchanges must be made within 30 daysfrom the ship date to one of the following locations:
via USPS:
Elegant Moments Returns Department PO Box 9 Peckville, PA 18452
via FedEx, UPS, DHL, FTL, LTL: Elegant Moments Returns Department 3370 Scranton Carbondale Hwy Blakely, PA 18447
